Use case
Answer customers on WhatsApp with AI drafts
For a small business that answers customers from its own WhatsApp: your AI finds the questions still waiting, checks what was said before and drafts the answers. You approve each one.
Free to start. No install. Every send needs your OK.
The problem
Many small businesses answer customers from a phone: bookings, orders, opening hours, is it still available. Questions pile up during busy hours and some wait until the evening.
Help desk software built for large teams is too much for a shop, a studio or a holiday rental. What you need is the answers drafted, not another tool to learn.
How ConnectChats handles it
Your AI app calls these ConnectChats tools when you ask. The code on each card is the tool it uses.
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Finds waiting customers
Your AI lists the chats with unread messages, newest first.
list_chats -
Checks the history
Before answering, it searches past messages with that customer: the order, the date, what you already promised.
search_messages -
Drafts the answers
Each answer is saved as a draft. Approve the right ones and discard the rest.
draft_reply -
Auto-send for simple chats
In a chat you trust, turn on auto-send and simple answers go out without the approval step.
send_message
Things to ask ChatGPT
Type these in ChatGPT, or any supported AI app, once your chats are linked.
- ChatGPT
Which customers are waiting for an answer on WhatsApp?
- ChatGPT
Draft replies to everyone asking about opening hours: 9 to 6, closed on Sundays.
- ChatGPT
What did I tell Ana about her order last week?
- ChatGPT
Summarize today's customer questions by topic.
- ChatGPT
Draft a polite reply to this morning's complaint and offer a refund.
Where it works best
The chat apps and AI apps that fit this use case.
Best pairs
Honest limits
- This uses your own WhatsApp account as a linked device. It is not the WhatsApp Business API, and there are no bots, templates or shared team inbox.
- One ConnectChats account belongs to one person. There are no team seats or assignments.
- The free plan keeps messages for 30 days and searches the most recent 5,000.
- Keep auto-send off in chats with customers you do not know. A message can contain instructions aimed at your AI.
Questions
Is this a WhatsApp chatbot?
No. ConnectChats has no bot that answers on its own. Your AI drafts answers when you ask, and you approve them, unless you turned on auto-send for that chat.
Can my team use it?
Not as a team product yet. One ConnectChats account links one person's chat accounts.
Will customers know I used AI?
They receive a normal message from your number. Whether you tell them is up to you.
Is customer data safe?
Stored messages are encrypted with a key that only your passkey can unlock, and your AI sees only the chats you share. The security page lists what is encrypted and what is not.
Related pages
Related use cases
- Auto-reply with AI Let your AI send replies without asking, only in the chats you choose.
- Draft replies Your AI writes the reply with the thread as context. You approve it before it is sent.
- Sales follow-ups Keep deals moving in chat: who went quiet, what you quoted, what to send next.
- Follow-ups Find the questions you never answered and the promises you made in chat.
Features behind it
Stop switching apps. Ask your AI instead.
Add ConnectChats in one click. Your first two chat apps are free.
Get started free